Solutions
SMS marketing for agencies
Agencies that run promotion, booking or marketing for several brands need text messaging that keeps each client separate. Encore Text gives every client brand its own workspace, toll-free number, contact list and billing, while your team moves between them from a single login.
One brand per workspace
Carriers verify each toll-free number for a specific business and use case. Mixing clients on one number puts every client at risk if one campaign draws complaints. Encore Text keeps one brand per workspace, so each client has its own number, consent records, inbox and spend cap.
Each workspace is billed separately, which makes it easy to pass costs through to the client or have the client pay directly.
Roles for your team and your clients
- Owners control billing, plan changes and the workspace itself.
- Admins approve sends and manage number verification.
- Marketers build contacts, segments and campaigns.
- Analysts get read-only access to reports, which suits clients who want visibility without the ability to send.
Only owners and admins can approve a campaign, so a draft written by a junior team member never goes out without sign-off.
A repeatable onboarding process
For each new client, create a workspace, choose a plan and complete the toll-free verification form with the client's business details, sample messages and opt-in method. We handle the submission, and verification usually takes 3–10 business days. While you wait, import the client's consented contacts and prepare the first campaign.
Our toll-free verification guide explains what carriers look for, which helps avoid rejections and resubmissions.
Reporting clients understand
Each campaign shows delivered, clicked and opted-out counts. Click tracking uses per-recipient links on our own domain. Cost is previewed before every send and recorded afterwards, so monthly reporting does not require spreadsheets of guesswork.
Protecting your agency
Your agency's reputation is tied to every client you send for. Encore Text checks consent, honors opt-outs instantly, holds overnight messages until 8 AM local time and reviews campaigns for brand identification and opt-out language. Purchased or shared lists are not allowed under our Acceptable Use Policy, which gives you a clear standard to point clients to.
Pricing
Each workspace is on its own plan: Starter at $25 a month ($19 billed annually) or Professional at $50 a month ($39 billed annually), with prepaid message credits at 1.5¢ per US segment, 2.5¢ per Canadian segment and 4¢ per MMS. If you manage many brands, contact us about larger arrangements.
Common agency use cases
- Promotion agencies running presales and on-sales for several venues.
- Booking agencies sending tour updates for artists on their roster.
- Marketing agencies managing weekly text programs for hospitality clients.
- Event production companies texting attendees for festivals and conferences.
In each case the same principles apply: each brand has its own list, its own consent records and its own number, and every send is approved by someone with the authority to do so. That structure makes it straightforward to hand a workspace over to a client if the engagement ends, without untangling shared lists.
Frequently asked questions
- Can I manage multiple clients from one account?
- Yes. Your login can belong to several workspaces, one per client brand, and you can switch between them in the app.
- Can two clients share one number?
- No. Each workspace has one dedicated toll-free number verified for that brand.
- Can clients see reports without sending?
- Yes. Invite them with the analyst role for read-only access.
- Who pays for each workspace?
- Each workspace has its own plan and billing, paid by whoever owns that workspace.
Send compliant texts from your own toll-free number
Every account gets its own toll-free number — included, no setup fees.
See pricing